Health & Safety

The health and safety of our Allstars and guests is of paramount importance. This is reflected in the continued investment we make into enhancing safety and the awards and certifications that we receive.

Demonstrating our world-class safety standard, our Our Group Operational Quality Assurance Department undertook an extensive schedule of operational audits. The number of Joint Station Compliance Audits and Internal Operational Audits carried out throughout 2023 is highlighted below.

Similar progress was achieved in ensuring occupational health by the Safety Department. With safety culture deeply entrenched in AirAsia, our Safety team focused on providing safety training to Allstars in other Capital A subsidiaries.

These trainings help maintain our excellent occupational health safety record which resulted in zero facilities in 2023, a track record we have maintained for more than a decade.

Food Safety

To ensure the safety of its food and passengers, Santan adheres to all health and safety regulations applicable to the food and beverage industry including the following standards and processes:

• ISO 22000: 2018 Food Safety Management System
• Inflight Catering Food Safety & Quality Policy
• Food safety audit by Santan's internal quality assurance team
• Routine scheduled microbial, physical and chemical verification of water, food products & environmental
• Compliance with the requirements of Hazard Analysis and Critical Control Points (HACCP)
• Malaysia Halal Certification by JAKIM
• FSSC 22000 Food Safety Systems Awareness Training
• Food Safety Information System of Malaysia (FOSIM)

Talent Attraction & Retention

Capital A recognises the value of diversity for the different perspectives that it brings to enhance our decision-making processes. We do not tolerate any form of discrimination on the basis of race, ethnicity, religion, cultural background, gender, age, sexual orientation, disability or nationality. Our age and nationality diversity are as represented below:

To meet UN SDG5 on Gender Equality, we invested heavily to increase the representation of women especially in technical roles. The results of our decades-long effort has borne fruit with the current employment of 103 female pilots. However, we recognise that we still have a long way to go towards achieving gender equality across the board.

We are committed to addressing systemic gender bias by closely monitoring and assessing our gender pay gap. Other than industry-wide bias with fewer women in aviation, especially technical roles, our employment track record shows no systemic gender bias at employment and in pay scales.

Two other key strategic drivers help us maintain a competitive position in attracting talent, namely competitive remuneration and benefit packages, as well as opportunities for career and skills development. Our benefits cover our Allstars' financial, physical and emotional well-being.

Financial Well-being

• Upskiling
• Career Advancement
• Financial Health

Physical Well-being

• Flexible Working Arrangements
• Work-life Support
• Travel Benefits
• Medical/Life Benefits
• Conducive Working Environment
• Allstar Health Coach Programme

Emotional Well-being

• Family Well-being
• Work Culture
• Employee Assistance Programme
• Allstar Peer Support Programme
• Aareena Oasis mental health support

To power our transition to become a digital travel and lifestyle company, training investment forms an important aspect of our talent management and development efforts. In 2023, we invested over RM3.7 million in employee training.

Community Investment

Capital A recognises the importance of investing in our community and we have done so consistently through philanthropic programmes undertaken by AirAsia Foundation and through employee volunteerism.

The total value of Capital A's community investment and humanitarian activities in 2023 can be summarised as