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SUSTAINABILITY STATEMENT
Safety Review & Action Meetings
To ensure we keep enhancing our safety
performance, regular meetings are held at
the different levels.
The Safety Review Board (SRB) –
comprising Accountable Managers (ie
CEOs) and Safety Directors of each
airline within the Group, and chaired
by the Safety Board of Director –
meets every quarter. During the year,
the SRB discussed and reviewed all
mitigation measures and safety process
enhancements which were subsequently
applied across the Group.
Safety Review Meetings (SRM) are
held monthly at each AOC, chaired by
Accountable Managers and attended
by senior managers responsible for
functional areas, including the Director of
Safety, Director of Flight Operations, Head
of Security, Head of Engineering, Head of
Ground Operations and Safety Managers.
The SRM reviews recommendations
and proposals, then takes decisions and
actions to further improve our safety
processes.
The Safety Action Group (SAG)
– comprising line managers and
representatives of front line personnel –
meets monthly or when there is a need
to review safety-related matters. The
meetings deal with implementation issues
to satisfy the strategic directives of the
SRB.
Food Safety & Product Quality
To ensure food safety, we audit our
suppliers using a regularly updated
audit checklist and template. The audit
is conducted not only on suppliers
of perishable meals but also primary
packaging suppliers, and has inspired a
number of them to acquire the relevant
certifications to meet our standards.
With the establishment of Langkawi as our
latest hub, we provided Quality Assurance
(QA) training to relevant personnel and
conducted an audit prior to implementing
a Quality Chain Management System
(QCMS) for food safety and product
quality, in line with the systems in place in
the other five Malaysian hubs.
Along with greater emphasis on the
QCMS, there was a significant reduction
in number of food safety and general
complaints received compared with
2016, and we exceeded our KPI of three
complaints per million passengers (ppm)
by a wide margin, with 0.81 complaints
Note: An AOC is defined as a regional AirAsia Group operation that holds an Air Operator’s Certificate.
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AirAsia Group Berhad
SUSTAINABILITY
162