191 / 396
close to 400 pledges by Allstars to
reduce their single-use-plastic usage.
• Started a Green Paparazzi campaign
in Malaysia, which is being replicated
across Indonesia and the Philippines.
Environment-conscious Allstars
in these countries are identified
paparazzi-style and rewarded for
their green habits (eg using their own
containers to pack food, bringing their
own mugs for coffee, recycling in the
office, etc).
RISK & CRISIS MANAGEMENT
ICAO as well as national safety regulators
set out the requirements for airline safety
management systems, and we at AirAsia
build on these with our own stringent
internal standards and management
systems. We apply a systematic approach
to all risk disciplines, not just aviation
safety. We integrate aviation safety, health
and safety, aviation and cyber security,
environment and business resilience,
learning from collaboration and shared
experiences to improve our systems. Our
people play an important role in ensuring
our systems are able to identify risks and
that we are well-resourced to address
them.
We maintain an ‘informed culture’
of safety and security, where every
employee and contractor is aware of
the risks to our business and of his/her
responsibility to manage those risks, and
we encourage employees to highlight
actual or potential concerns.
The Enterprise Risk Framework was set
up to strengthen AirAsia’s capability to
manage inherent risks to our business
by providing a structured and systematic
platform to address the full spectrum of
our significant risks. The consolidated
and inclusive approach outlined by the
Enterprise Risk Framework considers the
combined array of risks as an interrelated
portfolio. This results in a combination of
bottom-up identification of operational
risks and top-down oversight and
management of the risks.
Business Continuity Management (BCM)
In an environment of evolving security
threats, our strategy is based on rigorous
predictive threat and risk analysis, which
has been designed to build a strong
and resilient business well-prepared to
respond to any crisis.
We set up a Business Continuity
Management (BCM) team to build our
organisational resilience and capability to
respond effectively should any event take
place that disrupts our operations. BCM
entails undertaking a business impact
analysis and establishing key processes
that form part of our response mechanism
to disruptive events.
In 2017, we also launched an ICT Disaster
Recovery Plan with two off-site business
recovery centres, while also developing
a Group Operational Response Plan that
outlines clear roles and responsibilities
during ICT-related disruptions. The teams
successfully stress-tested our Operational
system Disaster Recovery units and
reassessed the existing Operational BCP
physical site.
We also collaborated with the airport
authority to test the preparedness of
our Ground Handling team, mobilising
Network Management Centre (NMC) staff
to a recovery site built off-site business
recovery centres for Group Operations
(NMC & Customer Happiness).
Group Risk
From a Group risk perspective, areas
of particular focus in 2017 included
efforts to strengthen our Enterprise Risk
Management (ERM) Framework that
outlined risk assessments as a crucial
aspect of managing risk within the
organisation.
In 2016, Group Risk had conducted
risk assessment workshops with key
operational departments, namely
Operational Control Centre (OCC),
Commercial, ICT and Group Network
Planning, to facilitate the identification,
evaluation and management of each
function’s risks. In 2017, the risk
assessment exercise expanded to other
key functions within AirAsia, namely
Finance, People and Group Operations.
During the year, the ERM framework was
also revamped to ensure a more robust
system of capturing and mitigating risks.
In addition, emphasis was placed on the
quantification of risks to ensure that
the risk vs reward balance is properly
managed.
As we seek to keep improving our
sustainability performance, we welcome
feedback on our reporting and initiatives.
Please send your suggestions/comments
to the Green & Environmental Affairs
Department at
green@airasia.com.
[ ]
AirAsia Group Berhad
SUSTAINABILITY
179